Shipping, Refund & Return Policy
Effective Date: August 2026
At Nutrivaze Labs, we are committed to providing reliable fulfillment and responsive support for orders of our research materials. Please review the following shipping, refund, replacement, and return terms before placing an order.
Order Processing
Orders are generally processed and prepared for shipment within 1–2 business days.
Under exceptional circumstances, including unusually high order volume, fulfillment delays, technical issues, staffing limitations, or other circumstances outside normal operations, processing may take up to 5 business days.
Business days do not include weekends or applicable holidays.
Domestic Shipping
Nutrivaze Labs currently ships within the United States only.
Orders may be shipped through USPS or UPS depending on package size and the shipping method selected at checkout.
Estimated fulfillment and delivery times are:
- USPS Ground Advantage: 3–7 business days
- USPS Priority Mail: 2–5 business days
- USPS Priority Mail Express: 2–5 business days
- UPS Ground: 2–7 business days
- UPS 2nd Day Air: 3–4 business days
- UPS Next Day Air: 2–3 business days
These estimates include normal order fulfillment and estimated carrier transit time.
Delivery dates are estimates and are not guaranteed. Weather conditions, carrier delays, holidays, transportation disruptions, increased shipping volume, and other logistical circumstances may affect delivery times.
Order Tracking
Tracking information will be provided after a shipping label has been generated for your order.
Tracking information is subsequently maintained and updated by the applicable shipping carrier. Tracking updates may not always appear immediately after a package has been transferred to the carrier.
Nutrivaze Labs does not control carrier transportation operations or the frequency of tracking updates.
Damaged, Incorrect, or Defective Orders
Please contact Nutrivaze Labs if your order arrives with any of the following issues:
- An incorrect product was shipped.
- An incorrect product label was applied.
- An expired product was shipped.
- A product container arrived with its seal or cap broken, damaged, or open.
Eligible claims must be submitted within 30 days of delivery.
When submitting a claim, please provide:
- Your order number.
- A description of the problem.
- Clear photographs showing the affected product.
- Photographs showing the product label, lot information, or other identifying information when applicable.
Nutrivaze Labs will review the information provided and determine the appropriate resolution.
Replacements and Refunds
When Nutrivaze Labs confirms that an incorrect, expired, damaged, or otherwise qualifying product was supplied, we may provide an appropriate replacement or refund, depending on the circumstances of the claim.
Nutrivaze Labs may request additional photographs or information before approving a claim.
When a replacement or refund is issued for a verified product or fulfillment error, customers generally will not be required to return the affected research material unless specifically instructed by Nutrivaze Labs.
Returns
Because Nutrivaze Labs products are specialized research materials, we cannot accept general returns of products that have been opened, used, unsealed, altered, improperly stored, or otherwise removed from their original condition.
Unopened products may only be returned with prior authorization from Nutrivaze Labs.
Do not mail products back to Nutrivaze Labs or any fulfillment location without first receiving return instructions.
Unauthorized returns may not be eligible for a refund or credit.
Lost or Delayed Packages
Carrier tracking information may occasionally experience delays. Customers should allow the estimated fulfillment and transit period to pass before submitting a claim for a delayed shipment.
If tracking has not meaningfully updated or an order has not been delivered within 10 business days from the order date, please contact Nutrivaze Labs so that the shipment can be reviewed.
Where applicable, Nutrivaze Labs may investigate the shipment and determine whether replacement or another resolution is appropriate.
Packages Marked as Delivered
Once a shipping carrier marks an order as delivered, Nutrivaze Labs cannot guarantee recovery or replacement of a package that is subsequently reported missing or stolen.
Customers should first verify the shipping address, check the delivery location, contact household members or building personnel when applicable, and contact the carrier regarding the delivery.
Nutrivaze Labs may assist with available shipment information, but a carrier’s confirmed delivery status does not automatically qualify an order for a refund or free replacement.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Nutrivaze Labs is not responsible for delivery failures, delays, or returns caused by incorrect or incomplete address information supplied by the customer.
If an order is returned because of an incorrect or incomplete address, additional shipping and handling charges may apply before the order can be reshipped.
Returned-to-Sender Packages
If a carrier returns an order because of a logistical issue, Nutrivaze Labs will review the circumstances and determine the appropriate next step.
If the return resulted from an incorrect or incomplete customer-provided address, refusal of delivery, or another circumstance attributable to the recipient, the customer may be responsible for additional fulfillment and shipping costs associated with reshipment.
Order Cancellations
Cancellation requests should be submitted as soon as possible.
Once an order has entered fulfillment, been prepared for shipment, or had a shipping label generated, cancellation may no longer be possible.
Shipping Charges
Original shipping and handling charges are generally non-refundable except where Nutrivaze Labs determines that a refund is appropriate because of an error attributable to Nutrivaze Labs.
Any additional shipping costs resulting from incorrect customer-provided information or unauthorized returns may be the responsibility of the customer.
Research Material Handling
Nutrivaze Labs products are supplied strictly as Research Use Only (RUO) materials.
Claims based on results obtained after a product has been opened, handled, stored, prepared, modified, or incorporated into an experiment are not automatically considered evidence of a product defect.
Researchers are responsible for following appropriate laboratory procedures and product-specific storage and handling requirements.
Research Use Only
All Nutrivaze Labs products are sold strictly for laboratory research purposes only.
Products are not intended for human or veterinary use, consumption, diagnosis, treatment, prevention, or therapeutic application.
How to Submit a Claim
To request assistance with an order, contact Nutrivaze Labs customer support and provide:
- Order number
- Description of the issue
- Photographs of the product and packaging, when applicable
- Lot or batch information, when applicable
Please do not return products without receiving instructions from Nutrivaze Labs.
Contact: sales@nutrivaze.com